Terms & Conditions

 

General Warranty

Quick Kitchens flat pack products provide an Australian made 7-year Manufacturer’s warranty protecting against defects in our workmanship and the manufacturing of our flat pack cabinet carcasses, doors, drawer fronts, panels and benchtops. The warranty is applied to the original purchaser and covers domestic use only.

Refer to warranty information for more detail on specific warranties applicable for the different items used in our product range (next section). Proof of purchase is required (you will need your order number and receipt of purchase).

Colours shown are as close as possible to actual product colours however different resolution and contrast screens can show different colours. Samples can be sourced from our showroom or online with the affiliated company. 

All advertised goods are expected to be available at time of ordering, but unforeseen circumstances may result in delays or unavailability. In such situations you will be notified by Quick Kitchens. All information, advice and tips provided on the website and in our associated brochures are of a general nature only and are not intended to be a substitute for expert advice. Quick Kitchens disclaims all liability for any injury, damage or other liability whatsoever resulting from the use of information and tips. Quick Kitchens advises you to call in a qualified tradesperson where expert services are required.

Quick Kitchens reserves the right to correct any online or printing errors.

It is the customer’s responsibility to check for defects or damage arising at pick up or delivery prior to assembly ( for flat pack product ) or at pick up or delivery of your assembled product. Please be aware that once you sign for the product at pick up or delivery that this signifies acceptance of the product and will void any right to claim for defective workmanship or delivery damage. Please see our Shipping and Delivery system for detail on how we prepare, pack and ship your goods so that you receive a quality product in great condition.

Please note: all prices listed are in Australian Dollars including GST.

Quick Kitchens Returns and Refunds

Due to the online ordering and custom-made nature of the products which are purchased, we are unable to offer any returns or refunds and therefore we ask you to choose very carefully before ordering.

It’s important to know that when a customer presses go on an online order they are in essence pressing the start button on our machine!

In order to meet our customer’s delivery expectations around Australia we have developed a highly automated manufacturing system which means that your specific order will be immediately committed to production after your payment is confirmed through our website. This means we are unable to effect a refund if you change your mind. Again we ask, please choose very carefully before ordering.

Please contact us at admin@quick-kitchens.com.au if require any clarification on this policy.

Quick Kitchens Faulty or Damaged Products

Please note that the act of signing for the Quick Kitchens product on delivery equates to acceptance that damage has not occurred in shipping. In the unlikely event that a delivered product is faulty or damaged, we will exchange it with a like for like replacement, or provide a full refund, as long as we are notified of the product’s fault prior to delivery being accepted.

In such a case we will ask for an email with photographs of the item(s) in question and on approval from our quality control officer we will happily process replacement part(s) for delivery.

Quick Kitchens will not be responsible for any removal, installation and/or setup costs incurred during and in relation to any replacement of the Quick Kitchens product. Quick Kitchens will not, under this Manufacturer’s Warranty, be responsible for consequential damages such as loss of use, inconvenience, loss or damage to personal property, whether direct, indirect or economic.

Quick Kitchen’s responsibility will not, under this Manufacturer’s Warranty, exceed the purchase price of the Quick Kitchen’s product or its replacement. We reserve the right to arrange for inspection of any claimed faulty or damaged products prior to agreeing to any part-refund, full refund, or product exchange.

Any approved refunds will be made to the account used to purchase the product. Please contact us at admin@quick-kitchens.com.au if require any clarification on this policy.

Freight and Shipping Terms and Conditions

We use a leading national provider for our road freight solutions and our alliance ensures a fast and affordable service is available to a variety of Australian post codes. Each Quick Kitchens flat pack order is packed and shipped on a forklift-ready pallet in a semi-hard container designed for protection in transit.

Please note: if products or colours are ordered which are associated with additional lead time, the order will be held until it can be shipped in one single package. A customer is unable to pick up an order that is not complete. 

Please note: All benchtop orders are only available for pick up from Quick Kitchen’s factory in Caboolture or delivered to the local area – North Brisbane to the Sunshine Coast. Please do not hesitate to call if you would like a quote delivered to your area. (The variations with benchtop lengths makes it hard for a flat rate to be quoted to our depot locations)

Please note: All small hardware orders are available for pick up only. If you require a quote for Australia Post to deliver please don’t hesitate to contact us.

There are some important Terms and Conditions specific to this freight arrangement that need to be accepted before placing a Quick Kitchens flat pack kitchen order or local delivery order:

Deliveries to Depot Locations: Flat pack product only (no benchtops)

The customer will be alerted via email once the cabinets have been shipped from Quick Kitchens. Once the delivery has been received by the depot terminal they will call you within 1-2 working days to arrange pick up of your delivery from the terminal.
The customer will have 5 days to pick up their delivery. Customers that do not accept the flat pack within this time frame could expect to receive storage charges from the receiving depot terminal.

Depending on the destination terminal additional charges may be charged for weekend pick ups or unloading pallet by hand.

Standard flat pack dimensions will be on a pallet sized – 1200mm x 2400mm (height is subject to your order size)
A forklift is available at depot terminals to load onto your truck or trailer.
All Depot terminal address and contact details – please find below.

The customer is responsible for handling and disposing of all associated packaging and wrapping including the order pallet

Local Deliveries:  Flat pack product  (North Brisbane to the      Sunshine Coast)

For local deliveries (approx. 1 hour radius from our Caboolture factory)  – Standard delivery price is $350.00.

Quick Kitchens has the right to change this price if the client is out of what Quick Kitchens deems our local area or access to a property is via stairs, elevators or the property has special access requirements.

It is the clients responsibility to inform Quick Kitchens of any of the above variables and request an individual quote.

Standard flat pack dimensions will be on a pallet sized – 1200mm x 2400mm (height is subject to your order size)

If a forklift is available at delivery site address, the Customer must be ready to accept the pallet in a clean, dry and able to fit 1200mm x 2400mm in the area. The delivery crew will not help clear a space for the flat pack order. Please also note that should the unloading require the vehicle to remain onsite longer than 15 minutes then additional costs may apply – these will need to be borne by the receiving customer. 

Someone at least 18yrs of age must be present to accept the order and drive your forklift.

If the flat pack order is to be unloaded by hand, someone at least 18yrs of age must be present and available to assist with the unloading of the board. The Customer must be ready to accept the order in a clean, dry area at ground level.. The delivery crew will not help clear a space for the flat pack order. 

It is the customers responsibility to check all cabinets before the delivery crew have departed. Any damage must be reported, and photos taken before you sign for your cabinets.
We will except no responsibility for damage once the delivery crew have left.

The customer is responsible for handling and disposing of all associated packaging and wrapping including the order pallet

If for any reason the customer is not able to accept the delivery, at the organised time, the customer will be responsible for the extra delivery and handling charges. 

Local Deliveries:  Assembled Cabinets (North Brisbane to the Sunshine Coast)

For local deliveries – (approx. 1 hour radius from our Caboolture factory)  – Standard delivery price is $350.00.

Quick Kitchens has the right to change this price if the client is out of what Quick Kitchens deems our local area or access to a property is via stairs, elevators or the property has special access requirements.

It is the clients responsibility to inform Quick Kitchens of any of the above variables and request an individual quote.

Delivery crew are responsible to bring your cabinets into the home or garage and place them at ground level.

Customer must be ready to accept the cabinets in a clean, dry and able to fit all cabinets in the area. The delivery crew will not help clear a space for the cabinets. Please also note that should the unloading require the vehicle to remain onsite longer than 60 minutes then additional costs may apply – these will need to be borne by the receiving customer. 
Someone at least 18yrs of age must be present to accept cabinets.

It is the customers responsibility to check all cabinets before the delivery crew have departed your home. Any damage must be reported, and photos taken before you sign for your cabinets.
We will except no responsibility for damage once the delivery crew have left your house.

If for any reason the customer is not able to accept the delivery of cabinets, at the organised time, the customer will be responsible for extra delivery and handling charges.

Pick up from Quick Kitchens – Caboolture:

When your order is ready for pick up. Quick Kitchens will email you, with a pick-up day and time frame. If you are unable to make this time you must contact Quick Kitchens to discuss a convenient time.

Your order needs to be collected within a 3 day time frame or storage charges may apply.

Please be aware that once your product leaves the factory it is under your care and suggest you make sure your transport company has transit insurance.

The customer is responsible for handling and disposing of all associated packaging and wrapping including the order pallet

Flat pac Pick up:

We do have a forklift on site for our flat pack product.

Standard flat pack dimensions will be on a pallet sized – 1200mm x 2400mm (height is subject to your order size) It will be wrapped in plastic and secured with tie downs. It can be loaded onto your trailer or truck by forklift. 

A small order will be stacked ready for loading in your car or on your trailer.

Check your cabinets to make sure your order is complete with no damage.

We will except no responsibility for damage once your order has left the Quick Kitchens factory.

If you are picking up a benchtop, we strongly recommend at least 2 people on site to carry the longer lengths. 

Assembled cabinets Pick up:

Please be aware that you may need a couple of able bodies for loading your assembled product. Quick Kitchens staff are not available to help with loading your order.
Don’t forget you will need your own blankets / padding tie downs to help secure your load. If you are picking up a benchtop, we strongly recommend at least 2 people on site to carry the longer lengths.

Check your cabinets to make sure your order is complete with no damage.

We will except no responsibility for damage once your order has left the Quick Kitchens factory.

Depot Locations:

 Location                 Price        Address                       Phone

AYR QLD $790.00 6 Oakes Street, Ayr 07 4783 5183
BILOELA QLD $665.00 55 Dawson Highway, Biloela 07 4992 6238
BOWEN QLD $755.00 Lot 8 Bootooloo Rd , Bowen 07 4786 2878
BRISBANE QLD $375.00 45 Taylor Place, Eagle Farm 07 3608 4900
BUNDABERG QLD $570.00 35-37 Production Street, Bundaberg 07 4151 7787
CAIRNS QLD $875.00 12 Spoto Street, Woree 07 4054 8100
COFFS HARBOUR NSW $690.00 7 HiTech Drive, Toormina 02 6653 1242
DYSART QLD $815.00 17 Caswell Street, Dysart 07 4950 0457
EMERALD QLD $750.00 28 Industrial Drive, Emerald 07 4980 4300
GLADSTONE QLD $665.00 19 Bensted St Gladstone 07 4972 3634
GOLD COAST QLD $475.00 2/397 Southport-Nerang Rd, Molendinar 07 55 976 283
GRAFTON NSW $625.00 24 Lillypool Street, South Grafton 02 6642 8362
GYMPIE QLD $550.00 9 Waddell Road, Gympie 0427 585 663
HERVEY BAY QLD $570.00 2-4 Averial Close, Dundowran 07 4194 0440
INNISFAIL QLD $955.00 Lot 7 Dickson Road, Innisfail 07 4061 4699
KINGAROY QLD $550.00 15Haly Street, Kingaroy 0419 744 147
LISMORE NSW $570.00 7 Three Chain Road, South Lismore 02 6622 6646
LONGREACH QLD $875.00 5 Miner Road, Longreach 07 4658 2339
MACKAY QLD $750.00 35 Southgate Drive, Paget 07 4952 2244
MARYBOROUGH QLD $570.00 Gaulds Estate, Kingston Road 07 4194 0440
MORANBAH QLD $815.00 Lot 13 O’Neill St, Moranbah 07 4941 9510
MT. ISA QLD $1,125.00 7 Richardson Road, Mt. Isa 07 4743 2366
PROSERPINE QLD $755.00 9 Horsford Place, Proserpine 07 4945 4108
ROCKHAMPTON QLD $665.00 4 Waurn Street   Rockhampton 07 4937 5800
SUNSHINE COAST QLD $475.00 11 Machinery Drive, Yandina 07 5446 7099
TOOWOOMBA QLD $550.00 4 Holt Drive, Torrington 07 4634 0199
TOWNSVILLE QLD $835.00 Cnr Ingham Rd & Everett St, Bohle 07 4759 5400
ALICE SPRINGS NT $1,500.00 9 Elders Street Alice Springs 08 8952 2433
DARWIN NT $1,460.00 42 O’sullivan Circuit East Arm 08 8932 2120

 

Please do not hesitate to contact us admin@quick-kitchens.com.au for further information regarding this alliance and the associated Terms and Conditions.

Quick Kitchens Formica Flat pack kitchen Cabinets on line store